Jo Ward has extensive experience in content creation and user assistance, predominantly at Salesforce since 2007, where roles have included SVP of Content Experience - Technology and Products, VP of Documentation & User Assistance, and Senior Director of Documentation & User Assistance. In these positions, Jo has led teams of up to 140 professionals, managing the development of onboarding content, UI text, and various user assistance materials for both desktop and mobile applications. Prior experience includes management roles at Oracle and Hyperion Solutions, with responsibilities encompassing documentation of Business Intelligence tools and OLAP database products, respectively. Jo's career in technical writing began at IBM and has been supported by a Bachelor of Science degree in Technology and Management Science from the University of Bradford.
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