Kristian Burch

Kristian Burch has extensive experience in technical support and accessibility roles, currently serving as the Director of Accessibility Programs & Compliance at Salesforce since April 2013. Prior positions at Salesforce include Senior Manager of Global Accessibility Compliance and Senior Manager of Technical Support Engineering, where management of high-level technical support teams ensured optimal service for valued customers. Before Salesforce, Kristian worked at Yahoo! from August 2005 to April 2013, holding several positions including Technical Support Operations Manager, overseeing a large team within the Global Customer Care organization, and Technical Support Supervisor, managing teams focused on Yahoo! Sports. The career began at SITEL from 2000 to 2005 as a Quality Analyst, monitoring and coaching customer care agents.