Mac Guidera is an accomplished professional with extensive experience in customer success and operational excellence across various industries. Currently serving as the Director of Customer Success at Salesforce since November 2024, Mac specializes in building strong relationships with customers and account teams to enhance their use of Salesforce. Prior roles include Global Manager of Customer Success Platforms at John Deere, Global Program Manager at Splunk, and leadership positions at Amazon Web Services, TSIA, and IBM, where Mac focused on transforming customer success strategies, increasing renewal rates, and driving adoption of collaborative technologies. Mac's career also includes significant contributions as a Senior IT Specialist at Siemens and a Domino Development Consultant. Educationally, Mac holds a degree from Florida State University.
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