Suneetha Gonuguntla

Suneetha Gonuguntla is an accomplished technical support leader with extensive experience across various companies, including Salesforce, Amazon, and IBM. At Salesforce, Suneetha held the position of Senior Director of Technical Support, overseeing product verticals within Commerce Cloud Support and consistently exceeding key performance indicators. Previous roles include Director of Technical Support at Salesforce, Head of Software Support at Amazon (Kiva Systems), and Client Support Team Lead at Kiva Systems. Suneetha began a career in customer and technical support at Nexaweb Technologies and IBM, demonstrating a strong capability in team management, mentorship, and customer satisfaction. Academic qualifications include a Master's degree in Software Engineering from Brandeis University and a Bachelor's degree in Civil Engineering from Osmania University.