Synthia B.

Synthia B. has a diverse background in technical support and Salesforce administration, with considerable experience in the telecommunications and technology sectors. Starting as a Contact Center Manager at Sitel, Synthia led a team to provide Tier 1 support for Verizon Wireless customers and developed training programs to improve key performance indicators. At Sprint, Synthia ensured high network service availability for critical government operations. Synthia's expertise in Salesforce began at Clearview Advisory as a Salesforce Administrator/Developer and advanced through roles at Veritiv and Cox Automotive, focusing on custom Salesforce solutions and system integrations. Currently serving as a Customer Success Manager at Salesforce, Synthia maintains strategic relationships with public sector stakeholders while leading teams to enhance customer environments. Education includes a Bachelor of Science in Computer and Information Systems Security/Information Assurance from Georgia State University.