Dana May has extensive experience in management and research analysis, currently serving as a Manager at Sally Beauty since February 2021. Previously, Dana was a Senior Research Analyst at American Airlines from January 1990 to August 2020, where responsibilities included endorsing the "Voice of the Customer," designing and implementing customer research studies, and leading the analysis and presentation of research findings to enhance brand performance. Earlier in the career, Dana worked as an Assistant Account Executive at M/A/R/C Research from 1985 to December 1989. Dana holds a Bachelor of Business Administration in Marketing from Texas Tech University, graduated in 1983.