Gillian Kershaw

Gillian Kershaw has a diverse work experience spanning over a decade. Gillian is currently working at Samsara as a Manager, Scaled Customer Success since March 2023. Prior to this, they were a Customer Success Coach at Catalyst Software, where they mentored aspiring Customer Success Leaders and provided coaching sessions. Gillian is also a Founding Member of the old girls club, an organization focused on empowering women in various industries.

Gillian previously worked at Productboard, where they held multiple roles, including Manager, Customer Success and Team Lead, Customer Success. Gillian also served as a Customer Success Manager at Hootsuite and lululemon athletica, where they showcased their expertise in customer service and relationship management.

Additionally, Gillian worked at MetaLab as a Partnerships Manager, where they fostered strategic collaborations. Gillian began their career at TD as a Customer Service Representative, demonstrating their strong commitment to serving customers.

Gillian Kershaw's education history includes obtaining a Master of Business Administration (MBA) degree from the Beedie School of Business at Simon Fraser University, which took place from 2020 to 2022. Prior to that, they attended Queen's University from 2009 to 2013, where they earned a Bachelor of Arts and Sciences (Honours) degree in Global Development Studies. During their time at Queen's University, they also participated in an exchange program at The Chinese University of Hong Kong in 2012, studying International/Global Studies. Additionally, in 2011, they were an exchange student at the University of Havana, focusing on Cuban Culture and Society.

In terms of certifications, Gillian Kershaw has obtained a Productboard & Jira Certification from Productboard in October 2022. Gillian also holds certifications as a Hootsuite Certified Professional and a Social Marketing Certification from Hootsuite, though the specific dates of completion are not mentioned.