Osman Parada

Osman Parada is an experienced technology support professional with a strong background in technical support and service management. Currently serving as a Sr Technology Support Specialist at EduStream/San Bernardino Community College District since 2009, Osman has demonstrated expertise in managing technical support initiatives. Prior experience includes the role of User Services Manager at SunGard Higher Education, overseeing a team responsible for customer inquiries and support. Additionally, Osman held the position of Service Manager at Golden Star Technologies, leading a 15-member field service team and providing technical support to over 8,000 customers while designing and implementing network solutions.