Care Navigator

Sana’s vision is to make healthcare easy.

All of us can agree healthcare is simply too hard in the US. And our members feel that pain day in and day out. We aim to create an experience that simply feels easy when you need to access our healthcare system. If you need something, you know where to go to get it with care that is a click (or as few clicks as possible!) away.

What’s beautiful about a vision oriented toward “easy” is how it imparts a singular feeling. We instinctively know as humans when something is easy versus hard, even if we can’t explain why. We fight as a company to make an easy pathway available to all our members at every stage of their healthcare journey. If you feel passionate about delivering better healthcare to small businesses through a seamless care experience and affordable benefits, join us!

We've compiled an innovative team with top talent from across the healthcare and technology industries to deliver engaging, modern, concierge-style healthcare for our members. This includes assisting with navigating the healthcare system, coordinating care, and providing education and support. The Care Navigator will work closely with patients, providers, and other members of the healthcare team to ensure that patients receive the highest quality of care.

What you will do

• Deliver comprehensive care navigation and access support for Sana members, ensuring they receive the right care at the right time, place, and cost.
• Collaborate with cross-functional teams, including our virtual care practice and customer support, to provide seamless care navigation services.
• Educate members on their care referral options, empowering them to make informed healthcare decisions.
• Partner with providers to secure member access to care through established workflows, including provider education, contract negotiation, and direct billing inquiries.
• Identify opportunities for provider contracting to expand network development and enhance member access and care navigation.
• Build professional relationships with providers and Sana’s care partners to streamline referral pathways for care navigation.
• Conduct proactive outreach to high-risk, rising-risk, and gap-in-care members to guide them through their healthcare journey.
• Serve as a health advocate and supporter for members, always prioritizing their best interests throughout their healthcare journey.
• Monitor and assess the effectiveness of care navigation and access strategies, adjusting as needed based on clinical expertise, evidence-based guidelines, and key performance indicators.
• Provide feedback to the product team to improve care navigation experiences for members.
• Strive consistently to ensure members feel supported and to simplify their healthcare experience.

About You

• 2+ years work experience preferred, preferably in a fast-growth company environment
• 1+ years working in healthcare in some capacity (i.e., social work, managed care, insurance, etc.)
• Prior Care Navigation experience strongly preferred
• Excellent communicator.
• Team player with the ability to build relationships and effectively interact both internally and externally with people at all levels of the organization and customer orientation; ability to operate in a remote environment and effectively build relationships virtually.
• You are mission-driven. You care about making our healthcare system work better for people and business owners
• You are hungry for more knowledge. You ask questions from a place of genuine curiosity and humility. You assume the best intentions without shying away from solutions-oriented debate. You meet your teammates with compassionate candor to solve problems together for our customers.
• You remain flexible, and resilient, and foster a culture of continuous learning even in the face of hardship. You take care of yourself so you can be there to support your teammates.
• You bring a bias for action paired with intelligent risk-taking. You keep the ball moving forward at each step; take action and make a decision even with imperfect data. You make bold bets to positively impact the healthcare industry while recognizing the potential friction that comes with innovation.
• You embrace responsibility. You follow through on your commitments and foster trust with your colleagues. You own your mistakes and are accountable to others, knowing everyone shares in our success through equity in Sana.

Benefits

• Stock options in rapidly scaling startup
• Flexible vacation
• Medical, dental, and vision Insurance
• 401(k) and HSA plans
• Parental leave
• Remote worker stipend
• Wellness program
• Opportunity for career growth
• Dynamic start-up environment