Priscila Cunha

Priscila Cunha possesses extensive experience in customer experience and success management across various organizations. At Sanar, Priscila serves as Head Customer Experience and Head Customer Success, overseeing teams responsible for customer support, journey mapping, and managing key performance indicators such as NPS and CSAT. Previous roles include Leadership positions at 99, where Priscila focused on enhancing client relationships and implementing customer experience initiatives, and at Caffeine Army, where initial responsibilities involved B2B and B2C client relationships and sales strategies. Additional experience includes a role at Groupon in Inside Sales and a position with Amcham-Brasil in relationship management. Priscila holds degrees in Public Relations and English for Business.