Khaled Nassar

Khaled Nassar has extensive work experience in various roles related to customer success, strategic advising, and service delivery. Khaled is currently the Director of Customer Success at Sandvine, where they lead professional and value-added services and formulates long-term customer success strategies. Previously, they worked as a Strategic Advisor in freelance self-employment, providing expert advice on digital transformation and sales optimization. Khaled also held multiple leadership roles at Cisco, including Senior Leader of Customer Experience, Regional Service Delivery Executive, and Service Delivery Executive, where they managed teams and developed strategies for business growth and market penetration. Prior to Cisco, they worked in management roles at Ebttikar Technology Company, Al-Faisaliah Group, GE, and Perfect Solutions for Computer Systems. In these positions, they focused on enterprise sales, e-commerce, and program management.

Khaled Nassar holds a Master's Degree in Computer Engineering with Honors from King Fahd University of Petroleum & Minerals - KFUPM. Khaled also earned a Bachelor's Degree in Computer Engineering with Honors from the same university. Additionally, they have obtained several certifications in various areas including cloud computing, cybersecurity, project management, and IT service management. Some of their notable certifications include AWS Certified Cloud Practitioner, Microsoft Certified: Azure Fundamentals, and Certified Information Systems Security Professional.