Randee Platt

RanDee Platt is an accomplished professional in customer experience management, currently serving as Senior Vice President and Senior Director of Customer Experience at Santander Bank, N.A. since July 2021. Previously, RanDee held roles at MUFG, starting as Client Services Director, where a client engagement experience framework was established for PurePoint Financial, and advancing to Director of Client Experience, overseeing enterprise-wide complaint and feedback management programs. RanDee's career also includes a significant tenure at Southwest Airlines, where leadership development and Lean Six Sigma methodologies were applied to enhance customer service initiatives. Educational credentials include a degree from Kansas Wesleyan University, earned between 2008 and 2012.