Killian O'Riordan

Killian O'Riordan is an experienced professional with a diverse background in customer support and service delivery management. Currently serving as the Leader of System and Service Quality at Santander Consumer Technology Services GmbH since January 2024, and as a Support Specialist at Container xChange since December 2022, Killian has previously held key roles including Customer Support Manager at Clanwilliam Health and Service Delivery Manager at Capita Customer Solutions. Demonstrating expertise in operations management, project management, and client relations, Killian has successfully developed and implemented procedures, managed KPIs and SLAs, and overseen staff development. Killian's career began as a Senior Instructor/Manager at Ardmore Adventures, and is complemented by ongoing education at Griffith College Cork.