Athanasios Papailiou

Athanasios Papailiou has a wealth of experience in customer service and operations management. In 2022, they began working with Sastrify as a Customer Success Manager, onboarding and training new customers, managing customer accounts, and supporting them in optimising their SaaS procurement practices. In 2021, they moved to Pollen as a Client Success Manager, working cross-functionally with internal teams to support brand partnership initiatives. In 2019, they joined UnderTheDoormat as a Guest Experience Executive, managing and delivering bookings and preparing occupancy forecasts. In 2018, they were a Live Operations Supervisor with Zipjet, coordinating downtime, current status, Hours of Service compliance, and special routing needs. In 2017, they were a Live Operations & Customer Happiness Manager with Home Run, fostering an environment of teamwork to ensure that all products are delivered on time. Lastly, they worked with Three. from 2014 to 2017, first as an Apple Master, coordinating employee training and initiatives, and then as a Customer Advisor, troubleshooting customer issues and developing buying relationships.

Athanasios Papailiou completed an Associate's Degree in Creative Photography from Plataion Studio between 2012 and 2014. Prior to that, they obtained a Diploma in Digital Communication and Media/Multimedia from the 1st Vocational Highschool of Tripolis between 2009 and 2011. Additionally, they have two certifications; an Apple Master certification from Apple obtained in December 2016, and a Team Leader certification from Three.