Nicholas Potgieter 🇿🇦🇲🇽

Nicholas Potgieter is an experienced professional in customer success, copywriting, technical support, business English, and business development. In 2022, they began working as a Customer Success Manager, US & LatAm for Sastrify, a company that supports Tech, Finance, and Procurement teams in buying and renewing SaaS subscriptions. Nicholas also began working as a Copywriter for contentguy | creative agency. Additionally, they were a Customer Success Manager for Signeasy, a company that makes business handshakes easy and simplifies business workflows with eSignatures.

In 2018, Nicholas began working as a Sr. Technical Support Specialist (Bilingual) for Epicor, where they were a customer advocate proactively supporting US/Canada/México-based accounts. Nicholas also managed cross-functional ERP software documentation & translation projects and ran monthly business reviews (MBR's) with key accounts.

In 2017, Nicholas became a Business English Consultant & Instructor for English with Nic, where they coached English to company teams and designed tailored courses for company strategy. Nicholas also worked with HR and Executives to define outcomes, proactively delivered on KPI's, and drove QBR's and performance reviews.

In 2018, Nicholas was the English Department Director at Colegio Alfonsino de San Pedro. From 2015 to 2017, they were a Business English Language Instructor at Instituto Mexicano Norteamericano de Relaciones Culturales and a Business Development Representative at DriveOp - Business Acceleration Firm.

Nicholas Potgieter obtained a Bachelor's Degree in International Relations and Diplomacy from the University of South Africa/Universiteit van Suid-Afrika in 2016. In 2020, they obtained a Certificate in Innovation and Design Thinking from CEDIM M\u00e9xico. In 2019, they received an Introduction to Project Management Principles and Practices from the University of California, Irvine Division of Continuing Education. In 2020, they obtained a Specialization in Strategic Management and Innovation from the Copenhagen Business School. In 2021, they obtained a Social Media Marketing Certification from HubSpot Academy and a Google Analytics for Beginners Certification from Google analytics. In 2022, they obtained a Certified Customer Success Manager (CCSM) Level 1 from SuccessHACKER and Competitive Analysis and Keyword Research and SEO Fundamentals Certifications from Semrush. Nicholas is currently pursuing a Master of Business Administration - MBA in Marketing from Universidad Tecmilenio.