Logistic Support Specialist

Excellent customer care has always been our priority at Trezor. Become a member of our renowned customer support team and communicate with customers from all over the world. Since 2012, we've been working to make the world of bitcoin a better, safer place. You’ll have a great opportunity to learn more about global business operations, as well as the fast-paced world of cryptocurrencies. And that knowledge is always useful, right? One more thing - you'll never have to use the phone; we rely solely on a ticketing system.

So, that's the job in a nutshell. Let's now take a look at some details.

👉 What will your duties be?

• Continuously learning about the whole Trezor ecosystem and our logistics operations, staying up-to-date with the latest developments in the field
• Once you’re ready, you’ll start answering our customers’ questions via a ticketing system (Freshdesk)
• Replying to e-shop order inquiries - order detail updates upon customers request, warranty claims, refunds and returns of the goods
• Dealing with all sorts of requests regarding our products - Trezor (hardware) and the accompanying Trezor Suite application (software) - and basic troubleshooting
• Ensuring and further improving overall customer satisfaction
• Providing pre-sales guidance (choosing the right product) and after-sales care to our customers
• Updating our knowledge base, user manual, and other helpful materials
• Participation in some of the ongoing “side projects” (or starting completely new) - e.g. knowledge base expansion, localization, etc.

💪 What makes you the perfect candidate?

• Previous experience in client-facing position(s), customer support or related roles
• Experience with e-shop or warehousing systems is a great advantage
• Tech- and internet-savviness, ability to help customers find solutions to their issues
• You know what it means to take ownership over your work
• (this one in necessary, although being a total cliché) You’re a fast learner and open to learn new things
• Very good English and Czech/Slovak, especially in written form (= C1 level)
• Flexibility to cover occasional emergency shifts (one weekend per month)

🤝 What will you get in return?

• Financial compensation based on your skills and experience
• Possibility to receive part of your compensation in bitcoin
• Budget for professional development (training programs, courses, and workshops of your choice)
• A lot of flexibility - you can set the ratio between coming to the office and working from home
• Comfortable office space (including a gym, foosball, billiard table, PS4, 3D printer, etc.) with free on-site parking
• Friendly working environment, regular company events, and fun get-togethers
• Other benefits like a MultiSport card or a company mobile phone tariff

👋 Sounds good? We want to hear from you: just submit your CV along with a cover letter. We’ll definitely get in touch with you as soon as we review your application, most likely within a week.