Diana Lee

Diana Lee has over 14 years of experience in the service and hospitality industry, primarily with SATS Ltd. since July 2009, where roles have included Employee Experience & Engagement Manager, focusing on service quality, line operations, and employee engagement at Singapore Changi Airport. Diana has led initiatives in quality management systems, including ISO audits, and managed training teams for passenger service operations. Previous positions include customer service management at National University Hospital, internships in food and beverage service at Hamilton Island Enterprises and Voyages Indigenous Tourism Australia, and part-time roles with The Emmanuel Stroobant Group. Diana holds a Bachelor's degree in International Restaurant & Catering Management from the University of South Australia.