Gopakumar P.k

Gopakumar P.K is an experienced professional in customer experience and product management with a proven track record in the telecommunications industry. Since December 2013, Gopakumar has served as Advisor for Customer Experience Excellence at Saudi Telecom Company, leading a team of 120 and overseeing the customer experience department for over 130K customers across multiple sectors. Key achievements include establishing the customer experience department, developing comprehensive CX frameworks, and significantly improving customer satisfaction and retention rates. Previously, Gopakumar held leadership roles at Zain KSA, where contributions included launching LTE services and achieving remarkable growth in data services revenue. Gopakumar's career began in 2000, encompassing various technology and customer service roles across reputable organizations. Gopakumar holds multiple degrees, including an MBA in Marketing and an Advanced Certificate in Software Engineering.