Joseph Severt

Joseph Severt is an accomplished Tech Support Manager at F. Schumacher & Co. since October 2020, specializing in tier 3 and white-glove support, documentation creation, and team training. In previous roles as Tech Ops Lead and Tech Support Specialist, Joseph managed technical operations, mentored interns, and resolved escalations through the ticketing system, demonstrating strong troubleshooting skills across various applications. Prior experience includes providing desktop support during the COVID-19 pandemic at American Eagle Outfitters Inc. and serving as a Technology Assistant at William Paterson University of New Jersey, where Joseph delivered customer service and technical support to students and staff. Joseph holds a Bachelor's degree in Computer Science from William Paterson University of New Jersey.