Customer Success Specialist

People-Centered. Great Place To Work.

Are you looking for the opportunity to work as a Customer Success Specialist at a fast-growing global company that is digitally transforming manufacturing industries, in an environment where you will have an immediate impact? Look no further.

SCW.AI by Supply Chain Wizard is a fast-growing technology startup that achieved great product market fit with its Digital Factory platform, has stellar reference customers in the pharmaceutical manufacturing industry; and we are looking for a Customer Success Specialist team member.

At SCW.AI we are building the next generation digital factory platform for self-driving supply chains. SCW.AI brings Speed, Simplicity and Scalability in Digital Factory Transformation.

The Role

As a Customer Success Specialist, you will be responsible for the whole customer experience for our ‘Software as a Service’ products.

We take an innovative and challenging approach to Customer Success. Instead of providing a conventional type of support, the Customer Success Team at SCW leverages BI dashboards, IoT devices, Artificial Intelligence & Machine Learning to monitor and predict potential issues and provide proactive and preventive support.

Therefore, this role requires a “can do”, “can learn”, “can support” attitude.

 We are looking for an energetic Customer Success Specialist, who will:

• Manage onboarding of new customers,
• Continuously monitor client status to ensure issue-free usage of the products,
• Understand business challenges and cases, directly solve problems or translate them into internal mechanisms to resolve problems,
• Be proactive in identifying issues and cases on behalf of clients to maximize the value they get out of our products,
• Advocate client requirements among internal teams and support internal product development lifecycle,
• Create and organize documentation to maintain a knowledge base, user manuals and training materials,
• Prepare and present periodic business reports.

Desired Skills and Experience

 The ideal candidate will possess the following attributes:

• Bachelor’s degree in a technical discipline, e.g. Computer Science, Software Engineering, Industrial Engineering.
• Excellent communication skills in English.
• Exceptionally good writing skills.
• Strong organizational and detail oriented analytical problem-solving skills.
• Strong project management skills
• Proficiency in BI Tools.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Previous experience with software product support is a plus.
• Knowledge of programming and scripting languages (e.g. Python and/or R) for modelling, automated reporting and data visualization is a plus.
• Experience with database query languages like SQL is a plus.
• Additional language skills in Spanish, German, Portuguese, Dutch is a plus.

About Us

SCW.AI by Supply Chain Wizard, a two-time Inc. 5000 honoree and a Gartner Cool Vendor in Supply Chain Execution Technologies, is an innovative Software-as-a-Service (SaaS) firm and a global leader specializing in digital factory and digital supply chain solutions. SCW partners with manufacturers in designing, developing and implementing scalable digital solutions using state-of-the-art technologies such as IoT, Artificial Intelligence and Machine Learning through its cloud platform to enable end-to-end digital supply chain transformations in life sciences, pharmaceutical and consumer goods industries. SCW.AI is dedicated to adding sustainable value through data-driven decision-making from shopfloors to executive boardrooms.

In November 2022, SCW.AI raised a $10M Series A venture funding round led by Atlanta-based venture capital firm, Panoramic Ventures. Among other investors participating in the round are Sabanci Ventures (Corporate Venture Capital arm of Sabanci Holding) and Birthing of Giants (14 of the CEO members of the preeminent Leadership Fellowship Program, including legendary serial entrepreneur).

In 2022, SCW.AI by Supply Chain Wizard has been Certified™ Great Place to Work® and named on the list of “Top 10 Best Workplaces in Information Technology - Turkey 2022”. This is the Great Place to Work to grow your career.

Learn more about us at https://www.linkedin.com/company/scw-ai-by-supply-chain-wizard/mycompany/