Chelsey Hovden

Chelsey Hovden is an experienced professional specializing in customer service and technical support management. Currently serving as the Director of Product Support at CentralSquare Technologies since May 2014, Chelsey leads customer service teams across North America, Canada, and Mexico, focusing on talent development and enhancing the customer experience. Previous roles at CentralSquare include Technical Support Manager and Technical Analyst, where Chelsey oversaw multi-functional support teams, created policies, managed vendor relationships, and facilitated communication across departments. Prior experience includes positions as Site Supervisor at Ricoh Americas Corporation, where Chelsey managed daily operations and customer interactions, and Skills Trainer at Opportunity Homes Inc, providing education and support to individuals towards independence.