Lawrence Idems

Lawrence Idems has a work history that includes various roles in customer success, client engagement, and technical underwriting. Lawrence began their career as a Technical Underwriter at Mutual Benefits Assurance Plc. in February 2014. In November 2014, they transitioned to Ecobank Nigeria as a Client Engagement Manager, where they led a team and was responsible for resolving customer enquiries and issues. After leaving Ecobank in April 2019, Lawrence joined SeamlessHR as an Aftersales Manager, focusing on managing customer relations and ensuring client satisfaction. Lawrence later took on the role of Customer Success Lead at SeamlessHR, where they trained and onboarded new customers and managed customer relationships. Currently, Lawrence serves as the Lead for Retention & Advocacy at SeamlessHR, although specific dates for this role are not provided.

Lawrence Idems obtained a Higher National Diploma (HND) in Mechanical Engineering from Yaba College of Technology, where they studied from 2010 to 2013. In addition to their formal education, they have acquired additional certifications, including CCSM (Success Coaching) in November 2021 and De-Escalating Intense Situations (LinkedIn) in February 2021.