Sophie Littlefair

Sophie Littlefair is an experienced customer service professional with a strong background in managing multi-lingual teams across various industries. Currently serving as Senior Customer Service Manager at Seasalt since May 2022, Sophie previously excelled as Head of Customer Service at SportPursuit, overseeing a team of 15 and implementing key performance indicators that led to significant productivity improvements. Sophie's experience includes managing customer service operations for UNIQLO across multiple European markets and serving as Operations Manager for Reform Think Tank, where Sophie developed support functions and managed partnerships. Earlier roles at Ralph Lauren, Penhaligon's, and Agent Provocateur showcased Sophie's skills in retail operations, team management, and customer relations. Sophie holds a BA (Hons) in Fashion Management from the London College of Fashion.