Maher Koudsi

Maher Koudsi has a diverse work experience spanning over several years. Maher recently worked at SeatGeek as a Senior Manager, Global Product Support, starting in December 2022. Prior to that, they were a Product Support Manager at ActiveNav from November 2019 to September 2022. Maher also held the position of Customer Support Manager at Nexus Systems, LLC from August 2018 to November 2019, where they supervised a support team and managed complex customer incidents. Maher was an IT Team Captain at designDATA, leading Tier 3 and Tier 4 Engineers, from January 2016 to August 2018. Before that, they held roles as an IT Team Captain for Tier 1 and Tier 2 Engineers and an IT Service Desk Engineer. Maher's earliest work experience was as a Senior IT Engineer at Depa Group from March 2008 to March 2014, where they directed the IT division and managed IT infrastructure and support for multiple office locations.

Maher Koudsi received their Bachelor of Science degree in Computer Software Engineering from the State Engineering University of Armenia (SEUA) between 1999 and 2004. In addition to their formal education, they obtained the ITIL 4 Foundation certification from ITIL®4 Training in June 2021 and the HDI Support Center Team Lead (HDI-SCTL) certification from HDI in April 2018.