Micol Zappa

Micol Zappa has extensive experience in the travel and customer service sectors, currently serving as a Contract Sales Account Executive at Secret Escapes since January 2020. Previous roles include a Customer Service Partner Specialist at Majorel Italy for Booking.com, where responsibilities included training and supporting online travel agency partners. Micol's background also encompasses positions such as Customer Service Training and Quality Coach and Customer Service Guest Specialist, both within Booking.com. Additional experience includes sales and customer care roles at Telesurvey Italia Srl and Carglass® Italia, as well as project management at the Medical Research Council. Micol holds a Bachelor's degree in Pharmaceutical Biotechnology from the University of Milan and has pursued various courses in business management, marketing, and event organization.