Umesh Yadav

Umesh Yadav has a strong work experience in operations and management roles. Umesh has recently worked as an Operations and Customer Experience Manager at Secret Skin, where they led the customer service and operations team in reducing defects and improving processes. Umesh also expanded the customer base by 40% and implemented a customer delight process to increase customer retention rate by 15%.

Prior to that, Umesh worked as an Operations Manager at V Plus Delivery Services LLC, where they managed various departments and streamlined operations to increase profit by 25%. Umesh also worked as an Operations Manager at Inexco group, where they developed customer development strategies, set up new operations, and implemented marketing activities.

Before their roles in operations management, Umesh worked as a Team Leader at Tech Mahindra Business Services, Convergys India Services Private Limited, and Wipro BPO. In these positions, they provided leadership and guidance to their team.

Overall, Umesh Yadav has a diverse range of experience in operations, management, and leadership roles, with a proven track record of improving processes, increasing profitability, and achieving business growth.

Umesh Yadav attended K P B Hinduja College of Commerce from 1996 to 1999, where they obtained a Bachelor of Commerce (BCom) degree with a focus on Business/Commerce. Later, they enrolled in the Symbiosis Institute of Management Studies, where they pursued a Post Graduate Diploma in Insurance Management (PGDIM). The timeframe for their studies at the Symbiosis Institute of Management Studies is not specified.

In addition to their formal education, Umesh Yadav also obtained a certification in Social Media Marketing Foundations from LinkedIn in February 2023.