Nick Collins

Nick Collins is a seasoned professional in customer success and account management, currently serving as a Senior Manager at Secureworks since August 2016. With a trajectory that includes roles as Manager and Customer Success Manager, Nick has cultivated strong relationships at the C-Suite level, established success criteria for customer goals, and driven high retention rates through effective software utilization strategies. Previous experience as a Security Program Executive involved managing a book of business up to $5 million and presenting quarterly reviews to executives, while the role as Incident Engagement Manager focused on resolving escalated issues and enhancing customer satisfaction through cross-departmental collaboration. Prior to Secureworks, Nick worked as a Customer Service Engineer at EMC, diagnosing and resolving issues with hardware and software. Nick holds a degree in Business Administration from Georgia Gwinnett College.