Helene Schalck

Helene Schalck is a seasoned professional in customer experience and user-centered design, currently serving as CX Lead for the European Division at Securitas Group since March 2019. With a focus on driving customer-centric change and enhancing collaboration across the organization, Helene plays a pivotal role in customer journey management and the implementation of standardized tools for client intelligence. Previous roles include Senior UX Researcher and UX Designer, where Helene contributed to cross-departmental efforts to improve customer experience. Helene's career also features a range of teaching positions at Hyper Island, project management and UX research at Loop UX, and creative strategy at Folkmatic. Helene's earlier experiences include marketing research for NATULIQUE and diverse roles in event coordination and customer service. Academic achievements comprise studies at Hyper Island, Copenhagen Business School, and Simon Fraser University, reflecting a strong foundation in communication and culture.