Melissa Pinsent

Melissa Pinsent has a diverse work experience. Melissa is currently employed at Security Compass as an Enterprise Customer Success Manager, a position they have held since August 2021. Prior to this, Melissa worked as a Customer Success Manager at the same company from August 2021 to August 2022.

Before joining Security Compass, Melissa worked at Book4Time Inc. starting in 2018. During their time there, they held various roles, including Customer Success & Implementation Coach, where they managed a portfolio of customers, acted as an escalation for support technicians, and implemented a new project management software. Melissa also served as a Project Coordinator, responsible for creating and maintaining project processes, managing the onboarding cycle, and working with customers' IT representatives to coordinate project requirements.

Prior to Book4Time Inc., Melissa worked at 360insights.com, where they held the position of Senior Customer Success Manager from 2015 to 2018. In this role, they collaborated cross-functionally with various departments, built and maintained business relationships with clients, and gathered use cases to help improve the product. Melissa also served as the Manager of Channel Support, managing and coaching a team of support agents and developing KPIs and processes for monitoring team performance. Melissa initially started at 360insights.com as a Channel Support Agent from 2012 to 2014.

Melissa's early work experience includes a role as a Revenue Processor at Mackie Moving Systems from January 2011 to December 2012.

Overall, Melissa's work experience includes roles in customer success management, project coordination, team management, and revenue processing.

Melissa Pinsent completed their education at the College of the North Atlantic from 2007 to 2010. There, they pursued a degree in Business with a focus on Accounting and Business/Management. In addition to their formal education, Melissa also obtained a certification in Excel Spreadsheet Design: Extreme Makeover from LinkedIn in October 2021.