PC

Patrick Hardy, SSCP, CCNA(CyberOps), CKA, eJPT, CNVP

Technical Support Lead at Security Compass

Patrick Hardy has a strong background in technical support and cybersecurity. Patrick is currently employed at Security Compass as the Technical Support Lead, where they guide clients in implementing secure SDLC and DevSecOps using the SD Elements appsec solution. Patrick troubleshoots network connectivity issues and integrates various issue tracking software. Prior to this, they worked at Sandvine as a Senior Technical Support Engineer, where they helped engineer and operate networks using Sandvine's network policy control and reporting platforms. Patrick also anchored the new 24x7 shift team to support customers globally. Before that, they worked at VMware as a Technical Support Engineer, supporting digital transformation through virtualization technologies. Patrick excelled in resolving customer issues and achieved high metrics during a period of business growth. At RBC, they started their career as a Technical Support Analyst, providing technical support to clients and resolving hardware and network connectivity issues.

Patrick Hardy has a diverse education history in the field of Information Technology and Economics. Patrick holds a degree in Computer Systems Technician - Network Systems from Mohawk College. Additionally, they pursued further education at Queen's University, where they received a Master of Arts degree in Economics. Prior to that, Patrick obtained a Bachelor of Arts degree in Economics from Western University.

In addition to their academic achievements, Patrick has also acquired several certifications in various areas of expertise. Patrick holds a Systems Security Certified Practitioner (SSCP) certification from (ISC)² and is a Cisco Certified CyberOps Associate (CCNA) in CyberOps. Patrick also possesses the Certified Kubernetes Administrator (CKA) credential from The Linux Foundation. Patrick has obtained the Wireshark Certified Network Analyst certification from Wireshark University and holds a Red Hat Certified System Administrator certification from Red Hat.

Further, Patrick has extensive knowledge in cloud computing and has obtained certifications such as AWS Certified Cloud Practitioner from Amazon Web Services (AWS) and Cloud+ and Storage+ from CompTIA. Patrick has also acquired expertise in network analysis and security, holding certifications such as CompTIA Network Vulnerability Assessment Professional and Pentest+. Additionally, they possess the Cisco Certified Network Associate Routing and Switching certification from Cisco.

Further notable certifications include CompTIA Security+, VCP 5 from VMware, and Windows Server 2008 Active Directory, Configuring 70-640 from Microsoft. Patrick has also completed the KCS v6 Fundamentals Certification from the Consortium for Service Innovation and the AWS Essentials certification from LinuxAcademy.com.

It is important to note that the education history does not provide specific start and end years for each educational institution, thus the chronological order of the education history cannot be precisely determined.

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Previous companies

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Timeline

  • Technical Support Lead

    August, 2021 - present

  • Senior Technical Support Engineer

    June, 2018

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