Technical Account Manager (uk)

Securonix is leading the evolution of SIEM for today’s hybrid cloud, data-driven enterprises. Securonix Unified Defense SIEM provides organizations with content-driven threat detection, investigation, and response (TDIR) solution built with a highly scalable data cloud and a unified experience from the analyst to the CISO. The innovative cloud-native solution enables organizations to scale up their security operations and keep up with evolving threats.

Securonix Unified Defense SIEM provides organizations with 365 days of ‘hot’ data for fast search and investigation, threat content-as-a-service, proactive defense with continuous peer and partner collaboration, and a unified Threat Detection, Investigation and Response (TDIR) experience, all in a single platform. The platform is built on a cloud native architecture and leverages the power of the Snowflake Data Cloud

Customer Success Managers are responsible for providing a world-class SAAS customer experience, delivering value to our client community for the investment they make in our products and services. As a part of Securonix’s Customer first mindset, Customer Success Managers build thriving client partnerships, aligning customer business goals to an accelerated approach that maximizes value realization from Securonix’s Industry leading next-gen SIEM solution. The Customer Success discipline ensures high customer satisfaction levels, successful engagement with our platform and products, increased retention and driven growth by up-sell’s, and a consistently strong actualization of value.

Responsibilities:

• Engage consistently with customers throughout the customer journey to ensure alignment on actual vs. expected outcomes especially during the customer on-boarding and value actualization stages.

• Continuously assess the health of the customer and diagnose the issues as accurately as possible to develop and execute GET-WELL-PLAN’s when an account is un-healthy.

• Enabling the customer by demonstrating how to use SNYPR effectively to solve for specific use cases.

• Work collaboratively across the Securonix organization to amplify the impact of client feedback, ensuring customer questions, comments, and concerns lead to consolidated, actionable plans that deliver results.

• Partner extensively with the internal stakeholders to support account teams in conducting business reviews and structured engagements that deliver valuable business insights and roadmap alignment.

• Design, develop, and deliver customer success engagements and campaigns that mitigate risk, reduce churn, drive referrals, and maximize growth on the account by up-selling products and services.

• Monitor client EPS usage and license usage against what has been purchased, and pave the path for expansion essentially securing up-sell opportunities.

• Maintain industry and technical knowledge by attending workshops and reviewing relevant publications, establishing networks, and participating in professional organizations.

• CSM’s need to be technically oriented to interact with the SDM’s to ensure the customer onboarding is performed within the agreed upon time frame.

Qualifications:

• 3+ years of work experience in Information Security and Program Management; experience and/or knowledge within Security Operations Center (SOC) environment preferred

• Security Operations Center (SOC) environment preferred

• 3+ years experience working with SIEM / SOAR technologies

• Experience working with / or for Managed Security Service Providers is a big plus

• Bachelor's in Computer Science, Information Systems or similar (Cybersecurity / Data Science preferred)

• Ability and desire to operate within a start-up, fast-paced organization, highly transparent and collaborative environment

• Ability to handle multiple tasks, teams and prioritize and escalate appropriately

• Ability to lead across multiple disciplines and ensure program success

• Preferable experience in threat intelligence, cyber, end-point, network security

• Teamwork & collaboration; willingness to be a team player and be invested in the success of the customer

• Excellent written and verbal communication skills are required

• Cybersecurity certifications like CISSP / CISM or equivalent