Segoso Caribbean
Sebastian Tickle has a diverse and extensive work experience in various companies and leadership roles. Sebastian is currently serving as the President & CEO of Segoso Caribbean, where they focus on providing responsive and reliable service to mid-market clients. Prior to this role, Sebastian worked as the Director of Jamaica for the West Indian Sea Island Cotton Association. Sebastian also served as the Group Chief Operating Officer at itelbpo Smart Solutions and as the Senior Director of Call Center Operations for Sandals Resorts International. In addition, Sebastian has held positions such as Managing Partner at whiteshirt llc, Regional Controller for Xerox Services in the Caribbean, Vice President of Revenue Control for ACS and e-Services Group International, and Key Account Manager for Sitel and National Processing Company in Jamaica.
Sebastian Tickle obtained a Master's Degree in Middle Eastern Studies, specializing in Arab East Africa, from The University of Manchester in 1989-1991. Prior to that, from 1987 to 1989, they completed a Bachelor's Degree in Middle Eastern Studies (Arabic, Hebrew) from the same university. In 1986-1987, they studied Arabic Language (Modern Standard Arabic - MSA) at the International Language Institute - Arabic Language Centre in Cairo, Egypt. Sebastian'seducation began with an Associate's Degree from The King's School Ely in Cambridgeshire, United Kingdom, where they focused on A-Levels in English Literature, French Language and Literature, and German Language and Literature from 1983 to 1985.
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Segoso Caribbean
Segoso is an international customer experience partner with operations in Jamaica, Mexico, and the U.S. Founded with a vision to strategically expand outward, Segoso offers a robust service delivery model with nearshore, onshore, and work-at-home options to provide the flexibility and responsiveness clients need. As a mid-size global player, the company provides essential contact center services to leading brands in a variety of industries, including Telecommunications, Fintech, Healthcare, Energy, Travel, Logistics, Hospitality, Retail, eCommerce, and more. With a team of over 1100 members. Segoso is the go-to partner for forward thinking brands that prioritize customer experience and team empowerment. Segoso stands out from its competitors by offering a cutting-edge flat management strategy, which leads to low attrition, high performing teams, and successful client KPI’s such as CSAT, and NPS scores. This innovative approach to customer experience management ensures that our clients receive the highest quality services, resulting in satisfied customers and improved brand loyalty.