Joanna Fragoso

Joanna Fragoso is a seasoned professional in customer solutions, currently serving as a Customer Solutions Analyst at Self Financial, Inc., where Joanna has advanced through various roles since January 2018, including Associate Customer Solutions Analyst and Bilingual Customer Success Team Lead. Joanna effectively manages a team of 20 agents, plays a crucial role in scaling the customer service team, and leads recruitment, onboarding, and training efforts. Previous experience includes serving as a Bilingual Litigation Paralegal at Tony Nguyen Law Firm, where Joanna managed client communication and documentation, as well as research assistant positions at The University of Texas at San Antonio and Washington State University, focusing on significant microbiological studies. Joanna holds a Bachelor of Science in Biology from The University of Texas at San Antonio.