Tony Luciani

Tony Luciani currently serves as the Director of Customer Success at Self Financial, Inc., a position held since September 2022. Previously, Tony held several senior roles at Comcast, culminating as Executive Director of Technical Operations from January 2020 to April 2021, where responsibility included the execution of strategic plans focused on NPS, agent efficiency, and quality of customer interactions. Tony's extensive experience at Barclays spanned two decades, featuring roles such as VP of Customer Care Vendor Performance, where notable improvements in NPS were achieved, and VP of Customer Care and Bank Operations, overseeing multiple departments related to customer escalations and payment processes. Earlier positions at Barclays included AVP Site Director and Operations Manager, showcasing a strong foundation in customer care operations and performance management. Tony holds a Bachelor's degree in Political Science and Government from West Chester University of Pennsylvania.