Tiago Castro is an accomplished Hotel Manager with a successful track record in multi-property management, strategic planning, and operations coordination. He brings a youthful, pragmatic and results-oriented approach to his work and demonstrates forward thinking leadership skills.
Tiago effectively manages stakeholder expectations and delivery, translating the investors' vision into profitable outcomes. His decision-making process emphasizes service quality, operational excellence, talent development, evident from his achievements including effective cost reduction, increased revenue, improving guest satisfaction metrics, and successfully navigating the challenges of the Covid-19 crisis.
With an Executive MBA and extensive experience in the hospitality industry, Tiago brings a strong command of various software tools and languages, along with an innate understanding of revenue management and staff coordination.
June, 2022 - present
Cluster General Manager Gatwick at Arora Hotels Limited
Cluster General Manager Europe at Karma Group Global
Cluster General Manager - North at Serena Hotels
Cluster General Manager at Wyndham Destinations Asia Pacific
Cluster General Manager at Al Hokair Group