Liam Francis

Liam Francis has a diverse work experience spanning over several years. Liam is currently working as a Customer Success Manager at SellersFi since July 2022. Prior to that, they held the same position at FIBR from June 2021 to June 2022.

Liam also gained experience as an Account Manager at Esme Loans from April 2020 to May 2021. Before that, they worked as a Sales Support Manager at Spotcap UK from November 2018 to April 2020, where they played a crucial role in empowering small and medium-sized businesses with tailored finance solutions.

In addition, Liam served as a Customer Experience Implementation and Training Lead at Ohpen from September 2017 to November 2018. Liam also worked as a Complaints Analyst, Contractor at Northern Trust Corporation from January 2017 to August 2017, where they handled complaint investigation and resolution.

Liam's early experiences include roles at DST Systems, where they worked as a Customer Services Complaints Team Leader from June 2016 to January 2017. Liam also served as a Customer Services Complaints Expert Associate, specializing in complex complaint cases, from September 2013 to May 2016. Prior to that, they worked as a Client Services Voice Senior Associate, resolving investment-related queries, from October 2011 to September 2013. Liam also had a brief secondment as a Distributor Services Associate in July to August 2013.

Overall, Liam's work experience has equipped him with expertise in customer success management, account management, complaint resolution, and training implementation.

Liam Francis attended the University of Central Lancashire from 2005 to 2009, where they obtained a Bachelor of Arts (B.A.) degree in American/United States Studies/Civilization.