Field Service Engineer

As a Selux Field Service Engineer, you will have a unique opportunity to use your technical experience by collaborating with healthcare professionals and leading technical initiatives in medical device technology. You will be responsible for installing, troubleshooting, repairing, and updating medical devices in a hospital laboratory setting with the support of a Boston-based technical support team. Selux’s current product is a floor standing, automated, Antimicrobial Sensitivity Testing instrument which offers a fantastic opportunity for you to advance your technical and leadership skills. You must be able to routinely lift medical equipment weighing up to 50-75 pounds. We are hiring immediately with a target start date of as soon as possible. This position requires you to travel 60-90% of the time, often with short notice, and you must have open availability Monday through Friday. You must be available to train onsite at our headquarters in Boston as needed.

Key Responsibilities:

• Serve as a high-level resource and expert in installation, testing, and updating medical devices
• Serve as customer contact for complex technical and service-related problems and determine the most cost-effective repair/resolution to minimize customer downtime
• Drive the sense of urgency to ensure customer needs are addressed promptly with an emphasis on a "first time fix”
• Close service calls upon completion 
• Provide reports for analysis of failure trends and serviceability issues and document all activity in a manner compliant with company's quality procedures
• Contribute to the development of Selux's best practices in customer service and service ability
  
• Configure software and network products within hospital laboratories
• Other duties as assigned

Preferred Qualifications:

• Lives in Western United States (CA, CO, AZ, NV, NM, TX and UT) or Middle US (IN, KY, TN and OH are ideal)
• High school diploma and at least 2 years of technical school, equivalent military training, or equivalent work experience
• Four-year college degree preferred
• An active and unrestricted driver license is required for this position
• Must be comfortable with basic software programs and Microsoft operating system
• Proficiency in assembling and disassembling diverse equipment and devices
• Knowledge of electronics, electro-mechanical systems, and information technology
• Ability to sit and stand for extended periods of time and lift a weight up to 75 pounds
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, electronics, electrical, technical work, and IT is beneficial for this position
• Knowledge of basic biology/chemistry
• Good written/verbal communication, organization, and prioritization skills
• Effective customer service skills and a positive attitude
• Flexibility and adaptability to change as it occurs regularly for a FSE throughout her/his day/week
• Self-motivation and ability to manage a dynamic schedule

This is an overtime eligible hourly position with a target annual range of $60K-110K.