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Antonina Dupak

Customer Support Knowledge Specialist at Semrush

Antonina Dupak has a diverse work experience spanning various roles and industries. Antonina began their career in 2012 as a Customer Support/Translator at Helpmay. In 2013, they worked as a Sales Manager at SKyPRO. From 2014 to 2015, they served as a Customer Service representative at Stylepit and Beliani GmbH. In 2016, Antonina worked as an HR-Manager & Customer Care Agent at AP Swiss SA. Subsequently, they joined Playkot as a Customer Service Specialist, where they stayed until 2019. Currently, they are employed at Semrush, starting as a Customer Success Specialist in 2019 and later taking on the role of Customer Operations Specialist in 2022.

Antonina Dupak obtained their Specialist's degree in Foreign Languages (German translation) from Zaporizhzhya State University. Antonina attended the university from 2006 to 2011. In addition, they obtained a certification in Learning Confluence Administration from LinkedIn in December 2022.

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Timeline

  • Customer Support Knowledge Specialist

    October 1, 2022 - present

  • Customer Operations Specialist

    June, 2022

  • Customer Success Specialist

    June, 2019