Manuel Lara Igual

Manuel Lara Igual is a Senior Customer Service Team Lead at Sendcloud, where Manuel leads a team of 15 Specialists handling claims for the Spanish and Italian markets. Manuel's responsibilities include coordinating training, reporting on workload and productivity levels, monitoring traffic control, managing performance, HR functions, admin tasks, working with carriers, QA, handling escalations, CS operations, and more. Prior to their current role, Manuel worked at Booking.com as a Team Lead in Social Media Customer Service and Customer Service Guest. Manuel also has experience at Cygnific as a Team Lead and Mentor in KLM Social Media, and at Applus Technologies as a Drive test technician. Manuel holds a Bachelor's degree in Environmental Science from Universidad Miguel Hernández de Elche.