Achal Sharma

Achal Sharma has a diverse work experience spanning several industries. Achal began their career as a Telesales Consultant at Primus Telecommunication in 2005 and later worked as a Merchandise Team Lead at Coles from 2007 to 2008. In 2008, they joined Sensis, where they served as a Sales Support Team Lead until 2012 and then transitioned into the role of Project Manager Scrum Master until 2016. Afterward, they moved on to Metro Trains Melbourne, where they held the position of Safework Manager from 2016 to 2021. Achal then worked as an Iteration Manager at BluBiz Solutions from 2021 to 2022. Currently, they are employed as a Customer Service Team Lead at Serco, starting from 2021. Achal'sexperience demonstrates a range of skills in customer service, project management, team leadership, and communication.

Achal Sharma holds a Graduate Diploma in Business Computing from Victoria University. They also have a Bachelor's Degree in Commerce from Panjab University, Chandigarh. In addition, Achal has obtained certifications in Cyber Security from the Fortinet NSE Training Institute and is a Certified Scrum Master through Scrum Alliance.