Ahmad Shams

Ahmad Shams is an experienced professional in guest experience and operations management, currently serving as the CX Lead Operations for Dubai Airports Guest Experience and Al Majlis VIP Lounge at Serco since September 2018. Prior roles at Serco include Senior Operations Supervisor and Guest Experience Supervisor, with responsibilities encompassing operational oversight, data analysis, and coordination with deployment teams. Additional experience includes positions such as Station Manager and Training Supervisor at Dubai Metro, Sales Consultant at Landmark Group, and Customer Inquiry Advisor at DHL. Ahmad began a career in customer care with Vodafone and has a solid educational background with a License in Spanish Arts from The Higher Institute of Languages in Heliopoles, completed in 2009.