Fahad Shabbir

Fahad Shabbir is a seasoned Senior System Analyst at Service NSW since June 2017, with extensive experience in contact center consulting and system optimization. Prior roles include Technical Specialist at Telstra, Contact Center Consultant at C Square Consulting and Al Futtaim Technologies, where significant contributions included achieving Gold Partnership with Genesys and developing customer engagement solutions. Fahad has worked as a Senior Genesys Consultant for multiple firms, focusing on cloud migration and upgrade projects. Early career positions involved project management and application development at Teradata Corporation and NCR Pakistan, with expertise in call center implementations and complaint management systems. Fahad holds an MS in Engineering Management from the Center for Advanced Studies in Engineering and a Bachelor's in Computer Sciences from International Islamic University, Islamabad.