Rachel Jones

Rachel Jones has over 15 years of work experience in various business analyst and management roles. Rachel most recently worked at Service NSW as a Principal Business Analyst since September 2018. Prior to that, they were a Senior Business Analyst at the NSW Department of Customer Service and Transport for NSW. Earlier in their career, Rachel held positions at UTS: University of Technology Sydney, ITNewcom, BHP Billiton, Lloyds Banking Group, Barclays Investment Bank, Commonwealth Bank, and the Department of Finance. Rachel has a strong background in business analysis and expertise in various industries.

Rachel Jones attended Academy Xi in 2020, where they studied Service Design with a focus on Customer Service Management. Prior to that, they also studied at Academy Xi in 2019 as a Service Designer. Rachel has a Bachelor's degree in Information Technology from Charles Sturt University, and they also hold additional certifications such as Certified Scrum Master from Scrum Alliance (obtained in August 2016) and Salesforce Certified Administrator (WI18) from Salesforce. Additionally, Rachel has an ITIL Foundation v3 certification obtained in 2011. Rachel's education history also includes some unspecified time spent at Pm Partners.