Ali Fatemi

Ali Fatemi is an accomplished technology and support operations leader with extensive experience in customer support, video streaming, and collaboration services. Currently serving as Director of Customer Support Operations at ServiceNow since March 2017, Fatemi previously held roles within Cisco from 2002 to 2017, including Senior Support Operations Manager and various IT managerial positions, where responsibilities spanned managing large teams, delivering contact center services, video streaming solutions, and driving strategic initiatives. With foundational experience in applications development from PCTEL and consulting at Accenture, Fatemi holds an MBA in Management Information Systems from the University of California, Davis, and a Bachelor's degree in Computer Science from The University of Texas at Austin.