John Ball

SVP & GM, ServiceNow Customer Workflow at ServiceNow

John Ball leads ServiceNow's Customer Workflow business unit, whose products enable organizations to create seamless customer experiences and drive fierce customer loyalty.

Ball has more than 25 years of experience developing enterprise software products in growing markets, with extensive expertise in customer self-service applications and artificial intelligence. Most recently, he served as the executive vice president and general manager of Salesforce’s Einstein AI platform and applications products. As senior vice president and general manager of ServiceNow’s fastest growing business unit, Ball oversees the strategic direction of its Customer Workflow business and the development of its customer and field service management solutions. He reports to Chirantan “CJ” Desai, chief product officer of ServiceNow.

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Timeline

  • SVP & GM, ServiceNow Customer Workflow

    December 1, 2020 - present

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