Kerry Adkins

Kerry Adkins is an experienced IT professional with a robust background in technical support and database administration. Currently serving as Team Lead - USG - Senior Staff performance TSE at ServiceNow since September 2014, Kerry specializes in troubleshooting complex technical issues related to Java applications and MySQL databases, effectively communicating with customers and offering guidance to internal teams. Prior to ServiceNow, Kerry held the position of Sr. Tech Support Engineer at ArcSight, supporting embedded Oracle databases, and has extensive experience in various roles at notable companies including Cisco, Rainmaker Systems, Sun Microsystems, ACS, Yahoo!, and GeoCities. Kerry holds a Bachelor of Science in Computer Science from California State University-San Bernardino and further education from San Bernardino Valley College.