Shibani Kapoor Shah

Shibani Kapoor Shah is a seasoned User Experience Research leader with extensive experience across prominent technology companies. Currently serving as the Director of User Experience Research at ServiceNow, Shibani has successfully expanded the research team to 20 members, driving insights for Customer & Industry Workflows. Prior roles include establishing the User Experience Research team at NowX, leading UX research for mobile platforms and recommendation algorithms at Netflix, and enhancing merchant experiences at PayPal. Earlier experience encompasses leading research initiatives at Intel Corporation and participating in innovative projects at startups like ZanCompute. Shibani's educational background includes degrees in Human-Computer Interaction from the University of Michigan and a BA in Math-Computer Science and Cognitive Science from UC San Diego.