Sestek is a conversational automation company working on AI-powered solutions for customer service since 2000. Our R&D team of 100+ engineers develops conversational products built on technologies such as speech recognition (SR), natural language processing (NLP), and voice biometrics. We help digitize customer service operations of 400+ enterprise clients in 20 different countries around the globe.

Sestek was acquired by Unifonic, one of the leading Communications Platform as a Service (CPaaS) providers, in 2022.

OUR PRODUCTS
Knovvu Virtual Agent
With 100% in-house developed Speech Recognition (SR) and Natural Language Understanding (NLU) technologies, Knovvu Virtual Agent understands customer intent and responds without the need for live agents. Our market-leading speech recognition accuracy rate enables Knovvu Virtual Agent to effectively automate simple tasks, help increase self-service and decrease costs for customer service operations.

Knovvu Analytics 
Knovvu Analytics collect 100% of customer interaction data at customer service channels and convert it into meaningful information for decision-makers. The solution provides critical insights to understand customers better and help to improve their experiences. Equipped with advanced quality management tools, Knovvu Analytics enable supervisors to objectively score and maximize agent performance with tangible feedback

Knovvu Biometrics 
Monitoring more than 100 unique parameters of the voice, Knovvu Biometrics can authorize callers within seconds. Being a language, accent, or content independent, it provides a seamless experience in real-time.

AI/ML

Enterprise Software

Software Engineering

Technology

Telecommunications

SESTEK

Levent Arslan

Ahmed Shaif

Tayfun Kaya

Semih Sayan

Rabia Vural

Haider Malik

Azime Kennedy

Alihan Ozgoc

Muhammed Turgut

Deaa Aldin Alloush 🇵🇸

Pinar Aker

Muhammed Yusen

Cansu Kirtay

A. Serdar Karadayi

Serhan Mert Kir

Ali Haznedaroglu

Anıl Ayhan

Baran Bursaligil

The Analytical and Support Roles team at SESTEK plays a vital role in enhancing customer experiences and operational efficiency through data-driven insights and support. This team focuses on talent management, analyzing business needs, ensuring effective communication through transcription services, and maintaining strong customer relationships. By leveraging analytics and providing tailored support, the team helps optimize the impact of SESTEK's AI-powered solutions across diverse client engagements.

Analytical and Support Roles

Software Development Team

Sales and Marketing

Product Management and Analysis

Analytical and Support Roles

About

Team members

Other teams at SESTEK

Software Development Team

Sales and Marketing

Product Management and Analysis