Firdaus Zulkarnaen

Firdaus Zulkarnaen has a diverse work experience spanning several roles and industries. Their most recent position was as a Technical Support Engineer at SEVENROOMS starting in June 2023. Prior to that, Firdaus worked as a Technical Support Specialist at Supermetrics from April 2022 to June 2023. They also worked at Wipro Limited as a Workplace Support / Scheduling Lead / Billing SME from August 2020 to April 2022. Firdaus gained experience in app testing and quality analysis at Genpact from November 2018 to November 2019. Before that, they worked as an AV/IT End User Support Specialist at GMS Global Media Services GmbH from September 2015 to November 2018. Firdaus also worked as a Programming Executive at Mediacorp Pte Ltd from June 2014 to June 2015 and as a Production Assistant at ESPN STAR Sports from April 2008 to October 2008.

Firdaus Zulkarnaen's education history begins with their completion of a Diploma in Media Studies & Management at Nanyang Polytechnic from 2006 to 2009. Later on, they pursued a Bachelor's degree in Mass Communication with Business at Northumbria University, achieving a 2nd Upper Honors in 2015.

In addition to their formal education, Firdaus has obtained numerous certifications. They completed a Facebook Ads Course through Udemy in April 2022 and acquired knowledge in Jira Software, Programming Foundations: APIs and Web Services, Salesforce Essential Training, Tableau Essential Training, and SQL Essential Training through various LinkedIn courses in February 2022.

Firdaus also holds certifications in Certified Usability Analyst from Human Factors International in February 2021, Phone-Based Customer Service and Azure Active Directory: Basics from LinkedIn in January and October 2020 respectively. They have further expanded their skills in careers related to web design and development, Adobe XD, G Suite Administration, User Experience planning and design, and customer service troubleshooting through additional LinkedIn courses in October 2020.

Moreover, Firdaus earned an IT Information Library Foundations Certification (ITIL) from AXELOS Global Best Practice in October 2018. Their recent certifications include Google Analytics for Beginners and Introduction to Data Studio from Google in April 2022.