Carol Short

Carol Short is a seasoned professional in customer success and instructional design, with extensive experience in various roles. Currently serving as Manager Customer Success Enablement at Elsevier since May 2023, Carol has also held multiple positions at Shadow Health since March 2014, including Customer Success Manager, Team Lead Customer Success, and Instructional Design Coordinator. Prior experience includes a role as webmaster in the University of Florida's Department of English and graduate teaching assistantships at the University of Florida. Carol's earlier career includes a position as paginator and copy editor at Anderson Independent Mail. Educational credentials comprise a PhD in English, Media Studies from the University of Florida, an M.A. in Professional Communication from Clemson University, and a B.A. in English, journalism from the same institution.